Connecting to Resources (Off Campus and/or Secured Resources)

Owned by Eric Tisdale
Last updated: Mar 20, 2024 by Ken Wilcock
3 min read

Overview

A Virtual Private Network (VPN) is required in scenarios where 1) users need to connect from off campus to resources that are typically only available when connected to the campus network or 2) connecting to select secured campus resources (Oracle HR, Banner, including ARIESweb) whether they are on or off campus.

Most Windows laptops in the college are configured with DirectAccess. However, users may need to use GlobalProtect to connect to select, secured campus resources. In those scenarios, the user can leave DirectAccess configured and connect to GlobalProtect as needed when using those resources. Both solutions provide a secure connection for accessing campus resources remotely.

DirectAccess

Windows laptops managed by the College are configured by default with DirectAccess, Microsoft’s VPN solution, and allows access to on-campus resources when off campus. DirectAccess automatically connects after the user logs into the computer.

DirectAccess works for the majority of campus resources, however Oracle HR, Banner (including ARIESweb), and several of the CSU Libraries' resources require using the university’s VPN solution, GlobalProtect.

How to tell if DirectAccess is Connected

DirectAccess will only connect when the user is off campus. One can tell if DirectAccess is connected by clicking on the wireless network connections icon in the system tray at the bottom right of the screen and looking for the “CHHS Connection”. It will display as “Connected” when off campus.

GlobalProtect

CSU also provides secure off-campus access to on-campus resources via the GlobalProtect gateway. Citrix, Oracle HR, Banner (including ARIESweb), and several of the CSU Libraries' resources require using the university’s VPN solution, GlobalProtect.

DUO Required for GlobalProtect

Using and connecting to Global Protect requires the use of DUO, the university’s solution for two factor authentication. More information about DUO can be found here: https://it.colostate.edu/duo-two-factor-authentication/

How to Install GlobalProtect on a CHHS Computer

On CHHS computers running Windows 10 or later, GlobalProtect can be installed through Software Center:

  1. Launch Software Center from the Windows Start Menu

    1. Click the Windows start menu at the bottom left

    2. Type “software center” to initiate a search

    3. When the Software Center result displays, click to launch Software Center

    4.  

  2. Install Global Protect

    1. In Software Center, click the “Applications” tab on the left side bar.

    2. Click the GlobalProtect app

    3. Click “Install”. It will take a few minutes to install GlobalProtect, and once installed the “Install” will change to “Uninstall”.

    4.  

  3. For instructions on connecting to GlobalProtect, see “How to Connect to GlobalProtect”.

How to Install GlobalProtect on a non-CHHS Computer

Up to date instructions on how to install GlobalProtect can be found here: https://it.colostate.edu/cybersecurity/globalprotect-vpn/#install-agent.

How to Connect to GlobalProtect

Instructions for connecting via Windows or Mac computers are detailed here:https://it.colostate.edu/cybersecurity/globalprotect-vpn/

 

If you have questions not answered in this guide or need additional support, please contact the CHHS Helpdesk at chhshelpdesk@colostate.edu

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