Communication

It’s very important to communicate effectively in this job.

• Check Teams at the beginning of your shift, and keep it open throughout.

• Check your official CSU email.

• Use the lab phones.

  • Answer “RDC Computer Lab, this is Jack,” not “Hello?”.

  • Dial 1-#### where the #s represent the last 4 digits of a CSU phone number to reach other phones on campus. For example, dialing 1-3458 would reach the helpdesk, just as dialing (970) 491-3458 from your cell phone would.

  • You may receive spam phone calls. Don’t ever give out information to “tech support” people other than the CHHS Helpdesk.

• Texting and calling others is fine. You can actually set your communication preferences on Lab Tools.

• Use the Notebook!

• Use the CSU directory to find contact information.

  • This is useful when an instructor leaves something behind and you’d like to email them to let them know.

  • You can also give out Conner’s information from the directory.