Overview

This page has some common errors with connecting to the Remote Access Lab computers, and steps to take to fix those issues. Step by step instructions for how to connect can be found at Connecting to CHHS Lab Computers and should be followed before attempting any of the below fixes.

I get an error “Can’t Connect to the Remote Computer”

When you try to connect to the lab computer via the file you downloaded in step 4 of the instructions Connecting to CHHS Lab Computers you get an error that looks similar to this:

Usually this issue can be solved by disconnecting and then re-connecting to Pulse Secure, and then going to the Remote Computer Access page linked in step 2 (or 3 if you are on a Mac) of the instructions here: Connecting to CHHS Lab Computers to get a fresh Remote Access file.

On a Mac, I get “There is no application set to open the document…”

• This error occurs when you have not installed the Microsoft Remote Desktop application on to your computer. See step 1 under the “From a Mac Computer” instructions here: Connecting to CHHS Lab Computers for a link to the App Store where you can install that program.