Overview

This page has addresses some common errors with connecting to remote access to the Remote Access Lab college’s lab computers , and steps to take to fix those issues. Step by step instructions for how to connect can be found at Connecting to CHHS Lab Computers and should be followed before attempting any of the below fixes.

Initial Troubleshooting Steps

The first thing to try that can fix most issues with getting connected to a Lab Computer is to disconnect completely from Pulse Secure, close down any current Lab Computer connection you may have up, and restart your computer. After that, follow the steps on Connecting to CHHS Lab Computers including reconnecting to Pulse Secure as well as re-downloading a new Remote Connection file.

I get an error “Can’t Connect to the Remote Computer”

When you try to connect to the lab computer via the file you downloaded in step 4 of the instructions Connecting to CHHS Lab Computers you get an error that looks similar to this:

Usually this issue can be solved by disconnecting and then re-connecting to Pulse Secure, and then going to the Remote Computer Access page linked in step 2 (or 3 if you are on a Mac) of the instructions here: Connecting to CHHS Lab Computers to get a fresh Remote Access file.

On a Mac, I get “There is no application set to open the document…”

• This error occurs when you have not installed the Microsoft Remote Desktop application on to your computer. See step 1 under the “From a Mac Computer” instructions here: Connecting to CHHS Lab Computers for a link to the App Store where you can install that program.