Connecting to a Shared Mailbox

Connecting to a Shared Mailbox in Outlook (2016)

1. Launch Outlook, go to the File tab, and click Add Account.
2. In the 'E-mail Address:' box, enter the full name of the mailbox that needs to be added.
   1. Full mailbox names can be found through Outlook's Address Book
      1. Find the mailbox in the Address Book, double-click it, and navigate to the E-mail Addresses tab. The full name will be something along the lines of chhs-<department>_<mailbox name>@mail.Colostate.edu
      2. Ex: chhs-hdfs_campus_connections@mail.colostate.edu
3. Leaving the other boxes blank, click Next
4. The user will be prompted to enter a password, but they will need to add the mailbox with their own CSU credentials, so click 'Sign in with another account'
5. Have the user enter their eName@colostate.edu. Click Next.
6. Have the user enter their password, and click Sign in
7. If the user has permission to the mailbox, everything should be good! Restart Outlook for the changes to take effect.

Connecting to a Shared Mailbox in the Portal

1. Open a web browser and go to portal.office.com
2. Have the user sign in with their eName@colostate.edu and their CSU password
3. Once signed in and in the Mail area, right click on their Last,First name in the left menu and choose Add shared folder...
4. Enter the name of the mailbox. It should auto-populate, making it easier to find. 
5. Click Add, and it should be good to go!

Connecting a Student without an @colostate (exchange) email address to a Shared Mailbox via the Web

1. Have them go to http://outlook.office365.com/owa/<emailAddressHere>@mail.colostate.edu i.e. http://outlook.office365.com/owa/chhs_helpdesk@mail.colostate.edu
2. It may ask them to sign in. If it does, they will use their eName@colostate.edu as the username and their own eID password for the password. 
   1. Note: their First.Last@colostate.edu will NOT work
3. This way students can get access without us having to provision them an @colostate email address. This is Microsoft's "preferred" method for accessing shared email boxes from a non-fully provisioned account.

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