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On the next Sign In screen, Outlook will auto-fill the address of the Shared Mailbox. Remove this and enter your eName@colostate.edu.
Click on Sign in with another account
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Enter
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on this page.
Provide your password on the next page. You will also get a Duo prompt once you enter in your password.
After entering your credentials you will
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Launch Outlook, go to the File tab, and click Add Account.
In the Your Name: box, enter in the name of the mailbox.
In the 'E-mail Address:' box, enter the full email address of the mailbox that needs to be added.
Full mailbox names can be found through Outlook's Address Book.
Find the mailbox in the Address Book, double-click it, and navigate to the E-mail Addresses tab. The full name will be something along the lines of chhs-<department>_<mailbox name>@mail.Colostate.edu
If your Shared Mailbox uses an alias, you cannot connect using the alias in this step. You must use the full email address.
Leaving the other boxes blank, click Next:
You will be prompted to enter a password, but you will need to add the mailbox with your own CSU credentials, so click 'Sign in with another account'
Enter your eName@colostate.edu. Click Next.
Enter your password, and click Sign in
If you have permission to the mailbox, everything should be good! Restart Outlook for the changes to take effect.
Connecting to a Shared Mailbox in the Web Portal
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NetID@colostate.edu and your CSU password
Click on the Menu Grid in the top left, and then click on Outlook
Once signed in and in
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Folders and then click on Add Shared Folder
Enter the name of the mailbox. It should auto-populate, making it easier to find.
Click Add, and it
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