This article will help you understand how to create refunds for lab users.
Instructions
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If someone needs a refund, they should first make a request on their PaperCut account for the specific print job that went wrong. There you can find the name of the printer and the cost associated with it.
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Once the user requests a refund, go to any lab’s page on Lab Tools, then click the Refunds link under Resources.
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Then click on the Create Refund button.
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On the Create Refund screen, you’ll specify the user’s ID number, the printer they tried to use, any comments, and the amount.
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After submitting, the request will be waiting for approval by the lab manager.