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On the next Sign In screen, Outlook will auto-fill the address of the Shared Mailbox. Remove this and enter your eName@colostate.edu.
Click on Sign in with another account
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Enter your NetID@colostate.edu on this page.
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Provide your password on the next page. You will also get a Duo prompt once you enter in your password.
After entering your credentials you will
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- Launch Outlook, go to the File tab, and click Add Account.
- In the Your Name: box, enter in the name of the mailbox.
- In the 'E-mail Address:' box, enter the full email address of the mailbox that needs to be added.
- Full mailbox names can be found through Outlook's Address Book.
- Find the mailbox in the Address Book, double-click it, and navigate to the E-mail Addresses tab. The full name will be something along the lines of chhs-<department>_<mailbox name>@mail.Colostate.edu
- Ex: chhs-hdfs_campus_connections@mail.colostate.edu
- If your Shared Mailbox uses an alias, you cannot connect using the alias in this step. You must use the full email address.
- Full mailbox names can be found through Outlook's Address Book.
- Leaving the other boxes blank, click Next:
- You will be prompted to enter a password, but you will need to add the mailbox with your own CSU credentials, so click 'Sign in with another account'
- Enter your eName@colostate.edu. Click Next.
- Enter your password, and click Sign in
- If you have permission to the mailbox, everything should be good! Restart Outlook for the changes to take effect.
Connecting to a Shared Mailbox in the Web Portal
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NetID@colostate.edu and your CSU password
Click on the Menu Grid in the top left, and then click on Outlook
Once signed in and in
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Folders and then click on Add Shared Folder
Enter the name of the mailbox. It should auto-populate, making it easier to find.
Click Add, and it
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