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Connecting to a Shared Mailbox

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in Outlook (2016)

1. Launch Outlook, go to the File tab, and click Add Account.
2. In the 'E-mail Address:' box, enter the full name of the mailbox that needs to be added.
   1. Full mailbox names can be found through Outlook's Address Book
      1. Find the mailbox in the Address Book, double-click it, and navigate to the E-mail Addresses tab. The full name will be something along the lines of chhs-<department>_<mailbox name>@mail.Colostate.edu
      2. Ex: chhs-hdfs_campus_connections@mail.colostate.edu
3. Leaving the other boxes blank, click Next
4. The user will be prompted to enter a password, but they will need to add the mailbox with their own CSU credentials, so click 'Sign in with another account'
5. Have the user enter their eName@colostate.edu. Click Next.
6. Have the user enter their password, and click Sign in
7. If the user has permission to the mailbox, everything should be good! Restart Outlook for the changes to take effect.

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Connecting to a Shared Mailbox

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in the Portal

1. Open a web browser and go to portal.office.com
2. Have the user sign in with their eName@colostate.edu and their CSU password
3. Once signed in and in the Mail area, right click on their Last,First name in the left menu and choose Add shared folder...
4. Enter the name of the mailbox. It should auto-populate, making it easier to find. 
5. Click Add, and it should be good to go!

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