Page Comparison

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1. Launch Outlook, go to the File tab, and click Add Account.
2. In the Your Name: box, enter in the name of the mailbox. 
3. In the 'E-mail Address:' box, enter the full email address of the mailbox that needs to be added.
   1. Full mailbox names can be found through Outlook's Address Book.
      1. Find the mailbox in the Address Book, double-click it, and navigate to the E-mail Addresses tab. The full name will be something along the lines of chhs-<department>_<mailbox name>@mail.Colostate.edu
      2. Ex: chhs-hdfs_campus_connections@mail.colostate.edu
4. Leaving the other boxes blank, click Next:
5. 
6. You will be prompted to enter a password, but you will need to add the mailbox with your own CSU credentials, so click 'Sign in with another account'
7. Enter your eName@colostate.edu. Click Next.
8. Enter your password, and click Sign in
9. If you have permission to the mailbox, everything should be good! Restart Outlook for the changes to take effect.

Connecting to a Shared Mailbox in the Web Portal

1. Open a web browser and go to portal.office.com
2. Sign in with your eName@colostate.edu and your CSU password
3. Once signed in and in the Mail area, right click on your Last,First name in the left menu and choose Add shared folder...
4. Enter the name of the mailbox. It should auto-populate, making it easier to find. 
5. Click Add, and it should be good to go!

Connecting a Student

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to a Shared Mailbox via the Web Portal

1. Go to http://outlook.office365.com/owa/<emailAddressHere>@mail.colostate.edu i.e. http://outlook.office365.com/owa/chhs_helpdesk@mail.colostate.edu
2. It may ask you to sign in. If it does, you will use your eName@colostate.edu as the username and your own eID password for the password. 

   1. Note: your First.Last@colostate.edu will NOT work. Student email addresses with rams.colostate.edu in them will also not work. Students can sign in using their eName@colostate.edu even if they think they do not have an email address like that set up. 

      Info
      Using this method students can get access without the helpdesk having to "provision" them an @colostate email address, which was the way this was handled in the past. This is Microsoft's "preferred" method for accessing shared email boxes from a non-fully provisioned account.

      
      

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