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1. Launch Outlook, go to the File tab, and click Add Account.
2. Type the full email address of the mailbox in the box that appears.
   1. Note: It may take just a moment to display the box to enter the shared account in.
   2. If your Shared Mailbox uses an alias, you cannot connect using the alias in this step. You must use the full email address. 
      1. Full mailbox names can be found through Outlook's Address Book.
         1. Find the mailbox in the Address Book, double-click it, and navigate to the E-mail Addresses tab. The full name will be something along the lines of chhs-<department>_<mailbox name>@mail.Colostate.edu
         2. Ex: chhs-hdfs_campus_connections@mail.colostate.edu
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3. Select the "Sign in with another account" option when the sign in menu appears.
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4. Enter your eName@colostate.edu on this page.
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5. Provide your password on the next page.
6. After entering your credentials you will be prompted to restart Outlook to allow these changes to apply. 

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1. This can be used if a student does not have an eID@colostate.edu email address, and therefore cannot use the above method. 
2. Go to http://outlook.office365.com/owa/<emailAddressHere>@mail.colostate.edu i.e. http://outlook.office365.com/owa/chhs_helpdesk@mail.colostate.edu
   1. If your Shared Mailbox uses an alias, you cannot connect using the alias in this step. You must use the full email address. 
      1. Full mailbox names can be found through Outlook's Address Book.
         1. Find the mailbox in the Address Book, double-click it, and navigate to the E-mail Addresses tab. The full name will be something along the lines of chhs-<department>_<mailbox name>@mail.Colostate.edu
         2. Ex: chhs-hdfs_campus_connections@mail.colostate.edu
3. It may ask you to sign in. If it does, you will use your eName@colostate.edu as the username and your own eID password for the password. 

   1. Note: your First.Last@colostate.edu will NOT work. Student email addresses with rams.colostate.edu in them will also not work. Students can sign in using their eName@colostate.edu even if they think they do not have an email address like that set up. 

      Info
      Using this method students can get access without the helpdesk having to "provision" them an @colostate email address, which was the way this was handled in the past. This is Microsoft's "preferred" method for accessing shared email boxes from a non-fully provisioned account.

      
      

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